SHIPPING
For most of North America we ship from Vista, CA. Standard free shipping provides for items to be shipped within 1-2 business days from order with delivery 2-9 business days later and applies only to Contiguous States. For Hi and Alaska shipping cost is calculated during checkout.
Seasonally, we ship the Lounge Wagon to HI residents from our Honolulu, HI warehouse and to European residents from our warehouse in Dublin, Ireland. Many of our products are available throughout the World through UPS Worldwide or DHL Express. Shipping, Duties and Taxes are calculated at checkout and delivery is usually 7-10 business days depending upon the destination country.
We offer expedited shipping which may be selected during checkout. Orders for in-stock items usually ship the next business day. Expedited services from UPS and Fedex for 2-day service and 3-day service are expedited services but are not guaranteed to be delivered on those days as they do experience delays. Items may be shipped direct from overseas warehouses, for items on backorder we specify the expected ship date which is shown in the product title.
Please note; requests to change shipping address or returns due to a wrong or incomplete address incur an extra fee to cover the cost of shipping the returned item and/or reshipping to the alternate address. Once shipped it is difficult to change the address and the method cannot be changed. In most cases by providing your cell phone and email our courier will pre-warn you of your delivery. All ship times are calculated in business days, exclude weekends and public holidays. Ship times are calculated as "days in transit" which start the day after the order is collected by the courier. Once collected by the courier our obligations are met and subsequent delays caused by the courier, whether or Covid19 are out of our control and responsibility.
With every order you will be issued your own unique Malo'o order number, tracking details will be provided at time of shipping so you can track delivery.
CHANGES TO DELIVERY & RETURNS
Once orders ship you will receive a tracking number and shipping notice. In most cases we ship with FedEx or USPS, once shipped the shipping method cannot be changed. If you need to change your address we will try to do our best but cannot guarantee this. Have a question? contact leilani@gomaloo.com.
UNDELIVERABLE OR RETURN TO SENDER
If an order was returned to us and it was sent to the address entered on the order we will make one more attempt to send it to you. Postage on sending it a third time will be the customers responsibility. Any orders that are cancelled or exchanged after being "undeliverable" will have the original postage costs deducted from any refund.
FREQUENTLY ASKED QUESTIONS ABOUT SHIPPING
1. When does my order ship? Orders are shipped as soon as possible , Monday - Friday , and usually within 48 hours.
2. When will my order arrive? We ship via Fedex Ground, UPS Ground and USPS for the USA. Most items will arrive in 3-7 business days. International orders are shipped via DHL and will arrive in 7-10 days. You will receive an email notification when the order is shipped and then you can track it on the shipping service website.
3. What are my shipping options? Free economy shipping is via USPS ground or FedEx Ground. depending upon your location you may have express options that you can select at checkout.
4. Do we ship Internationally? Most item are available for International Shipment from the USA via DHL and any duties and taxes will be calculated in checkout. We stock some models on the Lounge Wagon in Europe for UK & EU local delivery.
5. Do you ship to P.O. Boxes - We can ship USPS to P.O. Box but the packages need to be small i size. The Lounge Wagon cannot be shipped to P.O. Boxes.