What is Shipping Insurance?
In an effort to provide more safety, assurance, and insurance for our amazing customers, we’re happy to announce that Malo'o is now integrated with Redo Package Protection. Redo is a shipping company that offers complete protection for Malo'o shipments and orders. Simply add Return/Exchange & Shipping Protection to your cart at checkout to safeguard against any unforeseen hiccups that may arise.
Q: WHAT IS Redo?
Redo is a shipping company that covers packages that are lost, stolen, or damaged in transit. Redo ensures that customers get what they paid for, and allows for easy reordering with one simple click. Review the policies here to understand which lost, stolen, and damaged items Redo will cover.
Q: HOW DO I FILE A CLAIM FOR A LOST, STOLEN, OR DAMAGED PACKAGE?
You can file a one-click claim through the email that Redo sends you after you check out, or you can file here.
Q: DOESN’T MALO'O ALREADY COVER LOST OR STOLEN PACKAGES THROUGH THEIR CUSTOMER SERVICE?
At Malo'o, we take customer service very seriously and always try our best to resolve issues for our customers as quickly as possible. But by purchasing shipping insurance with Redo, completing a claim is only a click away, and your claim is processed within 24 hours. Redo is easier, faster, and helps get any shipping issues resolved as quickly as possible.
Q: WHAT IF MY PACKAGE GETS LOST, AND REDO REPLACES IT BY ORDERING ANOTHER NEW PRODUCT FOR ME, AND THEN THAT PACKAGE GETS LOST. DOES REDO COVER THAT TOO?
Yes! Any replacement orders that are placed by Redo are still insured by Redo.